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Before I Buy Questions
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Ordering
  Important Information
Designs on TeePublic are created by independent artists and made to order.
Our marketplace accepts most major credit cards, as well as PayPal and Apple Pay. We cannot accept orders requested outside of our site (such as by check or mail).
Visit our FAQ for more Ordering information.
Printing and Product Sizing
  Important Information
The third-party fulfillment centers print-to-order on over 50 different types of products, including apparel, phone cases, home goods, and more. If you’re not sure what apparel size you need, view our size chart here.
Visit our FAQ for more Printing & Sizing information.
Shipping
  Important Information
Shipping is available both domestically (in the US) and internationally. All orders ship with tracking numbers (varying by carrier).
Visit our FAQ for more Shipping information.
Garment & Product Care
  Important Information
Generally, we recommend washing apparel, tapestries, and pillow covers using cold water on a gentle cycle. They should be washed separately from whites, especially on the first wash. Apparel should be washed inside-out to preserve the integrity of the design.
Visit our FAQ for more detailed Care instructions.
Refunds & Exchanges
  Important Information
Items purchased from artists on the TeePublic marketplace are made-to-order and printed just for you. Returns cannot be offered unless the item is defective. Exchanges, however, can be offered for apparel sizing issues.
Visit our FAQ for more Refund & Exhanges information.
Social Responsibility
  Important Information
All garments are sourced from suppliers who meet the 12 points of the WRAP (Worldwide Responsible Accredited Production) Certification. In addition, many of the brands the fulfillment centers source from are fair-trade/fair labor accredited and have ongoing commitments to reduce, repurpose, and recycle the majority of their production materials. On top of all that, all apparel is printed with vegan, non-toxic, and biodegradable inks.
Visit our FAQ for more information detailing Social Responsibility at TeePublic.
Something Else

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Business Related
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Have a business question? Send us a message.

For all business inquiries, partnership inquiries, or other business questions, please message us below.
Provide a valid email so our team can contact you.
Change Shipping Address
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  Important Information
Modifying Your Order
Change your Shipping Address here! Please note that orders that have already shipped cannot be modified.

Still need help? Send us a message.

Message us using the form below and someone from our support team will be happy to assist you.
Use the email that you placed your order with.
Found in your Order Confirmation and Shipping emails.
Include the Street, Apartment, City, State/Province, Country, and ZIP/Postal code.
Designer Question
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Account Login Trouble
  Important Information
Is your account no longer active?
If you are unable to log in to your account due to your account being disabled then please reach out to legal@teepublic.com. If this is the case, you will see the message "designer email is not active anymore."
Having trouble logging in?
Please make sure you are signing in with your email address, and not your username. If you continue to experience issues send us an email at community@teepublic.com.
Affiliate Account Topics
  Important Information
Have an Affiliate account?
Affiliate accounts are a bit different from designer accounts, but our affiliate team has all the resources to help you out! If you have an affiliate account (even if you are a designer) and need assistance, please email the affiliate team at affiliate@teepublic.com.
Legal Things
  Important Information
Intellectual Property
We respect the intellectual property rights of others, and we comply with the Digital Millennium Copyright Act. Read our Intellectual Property Policy and Terms and Conditions for additional information.
Legal Inquiries
Please e-mail legal@teepublic.com if you have any questions or concerns about our policies, art theft, or any other legal-related topics.
My Storefront
  Important Information
While logged in, you can customize various parts of your storefront, including your avatar photo, storefront banner, social media links, and bio. Artists can also make themselves available for commission work! Learn how it works.
Visit our FAQ for additional information.
Payments and Pricing
  Important Information
Designers are paid through monthly PayPal or Payoneer transfers. Designers receive a flat earning amount for all of their sales. Here’s what you can earn.
How do I get paid? Visit our blog to learn more.
Printing and Products
  Important Information
All apparel is printed using a high-tech digital print technique called direct-to-garment (DTG) printing. Home goods products are all sublimated or vacuum-printed for full-coverage, non-tactile, awesome looking prints. There are a wide variety of products available - please view a specific product page to view it’s material info.
Need file prep guidance? Check out our Design Guide.
Visit our Designer FAQ for additional information.
Something Else

Have another designer-related question? Send us a message.

Message us below and someone from our community team will be happy to assist you.
Provide a valid email so our team can contact you.
Edit Order
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Apparel Gender (Fit) / Size / Color
  Important Information
Change Gender (Fit)
Fit options can only be changed on apparel styles that have Mens and Womens options available. Find your order to update your product Fit.
What size fits me?
View our Size Chart!
Learn how to find your size.
Change Size
Find your order to update your size.
Change Color
Some styles may not have all colors available. Find your order to update your selected color.
Has your order already printed and shipped?
Not to worry, we’d be happy to help you set up an exchange.
Product Style
  Important Information
Change Style
Unfortunately, we aren’t able to change a product style after an order has been placed. If your order has not yet been printed and shipped, please cancel your order and re-purchase the new item.
Check your Order Status and cancel it here.
Has your order already printed and shipped?
Not to worry, we’d be happy to help you set up an exchange.
Quantity
  Important Information
Change Quantity
Unfortunately, we aren’t able to change the quantity after an order has been placed. If your order has not yet been printed, please cancel your order and re-purchase with your desired quantity. Check your Order Status and cancel it here.
Something Else

Need to edit something else? Send us a message.

Someone from our support team will be happy to assist you.
Use the email that you placed your order with.
Found in your Order Confirmation and Shipping emails.
If this order contained a gift, please let us know!
Order Status
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  Important Information
Where's my order? Find your Order Status and Tracking information here.
Need more information? Visit our FAQ for additional Shipping information.
Please reference your selected ship method and corresponding delivery window in business days on your order confirmation email.

Still have order status related questions?

Message us below and someone from our support team will be happy to assist you.
Use the email that you placed your order with.
Found in your Order Confirmation and Shipping emails.
If this order contained a gift, please let us know!
Payment, Coupon + Tax Questions
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Coupon Codes
  Important Information
Coupons
Please note that coupons will not work on sale items or shipping costs.

Issues with a coupon? Send us a message.

Provide a valid email so our team can contact you.
Found in your Order Confirmation and Shipping emails.
Issues Placing an Order
  Important Information
Payments
Our marketplace accepts most major credit cards, as well as PayPal and Apple Pay.
Coupons
Please note that coupons will not work on sale items or shipping costs.

Issues placing an order? Send us a message.

Message us below and someone from our support team will be happy to assist you.
Provide a valid email so our team can contact you.
Found in your Order Confirmation and Shipping emails.
Example: Chrome Browser, Mac OSX
Sales Tax/VAT

Question about Sales Tax / VAT? Send us a message.

Provide a valid email so our team can contact you.
Found in your Order Confirmation and Shipping emails.
Product Quality Issue
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Issue with your order? Message us.

If you received a defective or damaged item, please provide as many details and photos as possible & we’ll make it right.
Use the email that you placed the order with.
Found in your Order Confirmation and Shipping emails.
Make sure to lay your garment on a flat surface, with the affected area clearly visible.
If this order contained a gift, please let us know!
Report A Design
View all topics
  Important Information
How to report
Using the form below, let us know if a design contains questionable content. All submissions are sent to our Legal Team (legal@teepublic.com).
Reporting stolen art / inappropriate content
If you believe certain art on our site violates a third party’s copyright or contains inappropriate content, please message us with any information you may have so we can look into it. For additional information, please visit our FAQ.

Need to report a design? Send us a message.

Please provide as many details as possible.
Provide a valid email in case our team needs to follow up for more information.
Please include links to the design(s) on TeePublic and any supporting information.
Request An Exchange
View all topics
  Important Information
Exchange Policies
We're more than happy to set up a size exchange for apparel items and cases. Visit our FAQ for additional shipping information.
What size fits me? View our Size Chart!
How do I find the right size? Learn how to find your size.

Send an Exchange Inquiry

For all exchange related inquiries, please contact us using the form below.
Use the email that you placed the order with.
Found in your Order Confirmation and Shipping emails.
Shipping Information
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  Important Information
Ship Methods
Shipping is available domestically (in the US) and internationally. All orders ship with tracking numbers (varying by carrier).
Where’s my order? Find your Order Status and Tracking information here.
Need more information? Visit our FAQ for additional shipping information.

Still have shipping-related questions?

Message us below and someone from our support team will be happy to assist you.
Provide a valid email so our team can contact you.
Found in your Order Confirmation and Shipping emails.
If this order contained a gift, please let us know!
Website Issue
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  Important Information
Having an issue with our website?
Visit our FAQ Help Center for answers to our most commonly asked questions.

Still having trouble? Send us a message.

Message us below and someone from our support team will be happy to assist you.
Provide a valid email so our team can contact you.
Example: Chrome Browser, Mac OSX
Provide a description of the website issue.
Wholesale Ordering
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  Important Information
General Wholesale Info
Please visit our FAQ Help Center for more information on pricing, item minimums, and wholesale ordering.

Still need help?

Message us below and someone from our support team will be happy to assist you.
Provide a valid email so our team can contact you.
Provide a list of items and quantity of each.
General Inquiries
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Send Us a Message

Can’t find the answer in our FAQ Help Center? Message us and our support team will get back to you as soon as possible.
Provide a valid email so our team can contact you.
Where is TeePublic located?
37 East 18th Street, 4th Floor
New York, NY 10003, United States
How else can I get in touch?
Send a message to
help@teepublic.com for assistance.
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